Q1 Cycle Summary
March · April · May 2026 — Avg of 3 monthly globals (capped, 6 KRs incl. S1)
Quarter
Attainment
87.6%
Capped 100%
Incl. S1 (6 KRs)
Monthly attainment — trend
March 2026
82.5%
(0+100+100+100+100+95)÷6
April 2026
80.3%
(0+100+84+100+100+98)÷6
May 2026
100%
(100+100+100+100+100+100)÷6
Key results — quarterly average
S1 · M11 — Process Automation
Automate at least 1 process in Q1 (non-Jira e.g. Adaxes)
Target met (May)
Attainment 100%
1 / 1
Terraform (Adaxes audit logs → S3) · Achieved May 2026
0▲ target 11
S2 · M12 — Okta Integrations
Integrate 3 Okta applications in Q1 (cumulative)
7 / 3
Mar 3 → Apr 4 → May 7 · Target: 3 · 233% raw
0▲ target 37
Q1 · M03 — Avg Time ≤ 1h
85% of all tickets have avg Time Spent (WA) ≤ 1h
Avg below target
Attainment 98%
83.2%
Mar 89.5% · Apr 71.4% · May 85.0% · Target ≥ 85%
0%▲ 85%100%
Q2 · M06 — SLA Breach Rate
Reduce SLA breach rate (Time Spent WA) to ≤ 15%
Target met
Attainment 100%
9.0%
Mar 4.7% · Apr 10.5% · May 11.8% · Target ≤ 15%
0%▲ 15%100%
Q3 · M08 — Within SLA ≤ 2h
80% of all tickets are within targeted SLA ≤ 2h
92.6%
Mar 100% · Apr 89.5% · May 88.2% · Target ≥ 80%
0%▲ 80%100%
P4 · M19 — Device Enrollment
Device enrollment in WS1/Omnissa ≥ 100% by end of Q1
Target met
Attainment 100%
100%
Mar 95% → Apr 98% → May 100% · Achieved by quarter end
0%▲ 100%100%
Q2 Cycle Summary
June 2026 — 1 month recorded so far
Quarter
Attainment
54.8%
Capped 100%
Incl. S1 (6 KRs)
Monthly attainment
June 2026
54.8%
(0+33+96+100+100+0)÷6
Key results — Q2 progress
S1 · M11 — Process Automation
Automate at least 1 process (non-Jira e.g. Adaxes)
Not started
Attainment 0%
0 / 1
Jun 0 · No new automation yet in Q2
0▲ target 11
S2 · M12 — Okta Integrations
Integrate at least 6 Okta applications in Q3
In progress
Attainment 33%
2 / 6
Jun 2 · Target: 6 · 4 remaining
0▲ target 66
Q1 · M03 — Avg Time ≤ 1h
85% of all tickets have avg Time Spent (WA) ≤ 1h
81.8%
Jun 81.8% (18/22 days) · Target ≥ 85%
0%▲ 85%100%
Q2 · M06 — SLA Breach Rate
Reduce SLA breach rate (Time Spent WA) to ≤ 10%
Target met
Attainment 100%
5.1%
Jun 5.1% · Target ≤ 10% (tightened from 15%)
0%▲ 10%100%
Q3 · M08 — Within SLA ≤ 2h
85% of all tickets are within targeted SLA ≤ 2h
94.9%
Jun 94.9% · Target ≥ 85% (tightened from 80%)
0%▲ 85%100%
P5 · NEW — Access Review
Access Review all applications until end of Q2 (0/167)
Not started
Attainment 0%
0 / 167
Pending Adaxes adaptation · Starting July 2026
0▲ target 167167
Global
Attainment
82.5%
Capped 100%
Incl. S1 (6 KRs)
Scalability → Automation
S1 · M11
Automate at least 1 process in Q1 (non-Jira e.g. Adaxes)
Target not met yet
Attainment 0%
—
Target: 1 · Pending · Not yet automated
0▲ target 11
S2 · M12
Integrate 3 Okta applications in Q1
Target met
Attainment 100%
3 / 3
3 applications integrated · Target: 3 · 100%
0▲ target 33
Quality
Q1 · M03
85% of all tickets have avg Time Spent (WA) ≤ 1h
Target met
Attainment 100%
89.5%
17 of 19 active days · avg 33 min · Target ≥ 85%
0%▲ 85%100%
Q2 · M06
Reduce SLA breach rate (Time Spent WA) to ≤ 15%
Target met
Attainment 100%
4.7%
4 breached / 85 tickets · Baseline 17.6% → Target ≤ 15%
0%▲ 15%100%
Q3 · M08
80% of all tickets are within targeted SLA ≤ 2h
100%
73 / 73 tracked tickets · Baseline 80% · Target ≥ 80%
0%▲ 80%100%
P4 · M19
Device enrollment in WS1/Omnissa ≥ 100% by end of Q1
Target not met yet
Attainment 95%
95%
Q1 onboarded devices · Target 100% · 5% gap
0%▲ 100%100%
Daily avg Time Spent (WA) — March calendar
≤ 1h — target met
> 1h — breached
No activity
Mon
Tue
Wed
Thu
Fri
Sat
Sun
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1/4
Outliers: 5 Mar (2h 44m) · 26 Mar (1h 03m)
SLA breach detail — Q2
Breach days: 5 Mar11 Mar26 Mar1 Apr
Global
Attainment
80.3%
Capped 100%
Incl. S1 (6 KRs)
Scalability → Automation
S1 · M11
Automate at least 1 process in Q1 (non-Jira e.g. Adaxes)
Target not met yet
Attainment 0%
—
Target: 1 · Pending · Not yet automated
0▲ target 11
S2 · M12
Integrate 3 Okta applications in Q1
4 / 3
4 applications integrated · Target: 3 · 133% attainment
0▲ target 34
Quality
Q1 · M03
85% of all tickets have avg Time Spent (WA) ≤ 1h
71.4%
15 of 21 active days · avg 50 min · Target ≥ 85%
0%▲ 85%100%
Q2 · M06
Reduce SLA breach rate (Time Spent WA) to ≤ 15%
Target met
Attainment 100%
10.5%
8 breached / 76 tickets · Baseline 17.6% → Target ≤ 15%
0%▲ 15%100%
Q3 · M08
80% of all tickets are within targeted SLA ≤ 2h
89.5%
68 / 76 tracked tickets · Baseline 80% · Target ≥ 80%
0%▲ 80%100%
P4 · M19
Device enrollment in WS1/Omnissa ≥ 100% by end of Q1
Target not met yet
Attainment 98%
98%
Q1 onboarded devices · Target 100% · 2% gap
0%▲ 100%100%
Daily avg Time Spent (WA) — April calendar
≤ 1h — target met
> 1h — breached
No activity
Mon
Tue
Wed
Thu
Fri
Sat
Sun
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Outliers: 7 Apr (1h 33m) · 13 Apr (2h 06m) · 21 Apr (1h 35m) · 22 Apr (1h 13m) · 23 Apr (1h 23m) · 24 Apr (1h 36m)
SLA breach detail — Q2
Breach days: 6 Apr13 Apr21 Apr23 Apr28 Apr29 Apr
Global
Attainment
100%
Capped 100%
Incl. S1 (6 KRs)
Scalability → Automation
S1 · M11
Automate at least 1 process in Q1 (non-Jira e.g. Adaxes)
Target met
Attainment 100%
1 / 1
Terraform (Adaxes audit logs → S3) · Target: 1 · 100%
0▲ target 11
S2 · M12
Integrate 3 Okta applications in Q1
7 / 3
7 applications integrated · Target: 3 · 233% attainment
0▲ target 37
Quality
Q1 · M03
85% of all tickets have avg Time Spent (WA) ≤ 1h
Target met
Attainment 100%
85.0%
17 of 20 active days · avg 45 min · Target ≥ 85%
0%▲ 85%100%
Q2 · M06
Reduce SLA breach rate (Time Spent WA) to ≤ 15%
Target met
Attainment 100%
11.8%
14 breached / 119 tickets · Baseline 17.6% → Target ≤ 15%
0%▲ 15%100%
Q3 · M08
80% of all tickets are within targeted SLA ≤ 2h
88.2%
105 / 119 tracked tickets · Baseline 80% · Target ≥ 80%
0%▲ 80%100%
P4 · M19
Device enrollment in WS1/Omnissa ≥ 100% by end of Q1
Target met
Attainment 100%
100%
All onboarded devices enrolled · Target 100% · Complete
0%▲ 100%100%
Daily avg Time Spent (WA) — May calendar
≤ 1h — target met
> 1h — breached
No activity
Mon
Tue
Wed
Thu
Fri
Sat
Sun
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Outliers: 5 May (3h 04m) · 21 May (1h 10m) · 22 May (1h 32m)
SLA breach detail — Q2
Breach days: 5 May8 May12 May19 May21 May22 May25 May27 May29 May
Global
Attainment
54.8%
Capped 100%
Incl. S1 (6 KRs)
Scalability → Automation
S1 · M11
Automate at least 1 process (non-Jira e.g. Adaxes)
Target not met yet
Attainment 0%
—
Target: 1 · No new automation in Q2 yet
0▲ target 11
S2 · M12
Integrate at least 6 Okta applications in Q3
In progress
Attainment 33%
2 / 6
2 applications integrated · Target: 6 · 33% progress
0▲ target 66
Quality
Q1 · M03
85% of all tickets have avg Time Spent (WA) ≤ 1h
81.8%
18 of 22 active days · avg 37 min · Target ≥ 85%
0%▲ 85%100%
Q2 · M06
Reduce SLA breach rate (Time Spent WA) to ≤ 10%
Target met
Attainment 100%
5.1%
5 breached / 99 tickets · Baseline 17.6% → Target ≤ 10%
0%▲ 10%100%
Q3 · M08
85% of all tickets are within targeted SLA ≤ 2h
94.9%
94 / 99 tracked tickets · Baseline 80% · Target ≥ 85%
0%▲ 85%100%
P5 · NEW
Access Review all applications until end of Q2 (0/167)
Not started yet
Attainment 0%
0 / 167
Pending Adaxes adaptation · Target: 167 (100%) · Starting Jul
0▲ target 167167
Daily avg Time Spent (WA) — June calendar
≤ 1h — target met
> 1h — breached
No activity
Mon
Tue
Wed
Thu
Fri
Sat
Sun
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Outliers: 8 Jun (1h 11m) · 18 Jun (1h 08m) · 19 Jun (1h 07m) · 22 Jun (1h 02m)
SLA breach detail
Breach days:
8 Jun
16 Jun
18 Jun
22 Jun
29 Jun
